Shipping & Returns
Free shipping across Canada. 30-day hassle-free returns.
Shipping
Every order ships free to all Canadian provinces. Territories have a $75 flat fee.
Estimated Delivery Times
Ontario & Quebec
In-stock items
Western Canada
BC, Alberta, Saskatchewan, Manitoba
Atlantic Canada
NB, NS, PEI, NL
Territories
Yukon, NWT, Nunavut (+$75 shipping)
Made-to-Order Items
Custom orders
Our Shipping Partners
We work with Canada's top carriers to ensure your CloudMat arrives safely:
Carrier is selected based on your location and order size. You'll receive tracking once shipped.
Ships From Toronto
All orders ship from our warehouse in Markham, Ontario—just outside Toronto.
Processing Time
- In-stock items: Ship within 1-2 business days
- Made-to-order: Ship within 3-5 weeks
- You'll receive tracking info via email once shipped
Returns
Not happy with your CloudMat? Return it within 30 days for a full refund.
Return Policy
- 1
30-day window
From delivery date
- 2
Original condition
Unused and in original packaging
- 3
Full refund
To original payment method
- 4
Return shipping
Customer pays unless item is defective
Important
- • Used rugs cannot be returned for hygiene reasons
- • Defective items are always eligible for return/exchange
- • Refunds processed within 5-7 business days
Request a Return
Fill out this form and we'll get back to you within 24 hours.
Frequently Asked Questions
Does CloudMat offer free shipping?
Yes! We offer free shipping on all orders across Canada. Orders to Yukon, Northwest Territories, and Nunavut have a $75 flat shipping fee due to carrier costs.
How long does shipping take?
In-stock items ship within 1-2 business days. Delivery takes 3-7 business days depending on your location. Ontario and Quebec typically receive orders in 3-4 days. Made-to-order items ship within 3-5 weeks.
What carriers does CloudMat use?
We ship via Canada Post, UPS, FedEx, and Canpar depending on your location and the size of your order. You'll receive tracking information once your order ships.
What is CloudMat's return policy?
We offer a 30-day return policy. If you're not happy with your CloudMat, contact us within 30 days of delivery for a full refund. The rug must be unused and in original packaging.
How do I start a return?
Fill out our return request form on this page or email hello@cloudmat.ca with your order number. We'll respond within 24 hours with return instructions.