HowtoCleanaRug
Everything you need to know about spot-cleaning, stain removal, and keeping your CloudMat looking fresh.
Step 1
Unboxing Your CloudMat
Your CloudMat arrives vacuum-sealed and compressed to save on shipping space. This is completely normal—here's what to expect.
Still Have Wrinkles?
If wrinkles remain after 48 hours:
- •Use a steamer on light setting
- •Hold 6-8 inches away, move continuously
- •Don't over-steam—avoid saturating foam
Know Your Product
How to Care for Your CloudMat
Everyday Spot-Cleaning
The CloudMat is a unified padded rug—spot-clean only, never machine wash.
- Blot spills right away with cold water
- Dab with a little mild detergent, then blot
- Blot dry—never soak the foam core
- Shake out or vacuum for everyday care
Deep Cleaning
For set-in or heavy soiling, go gentle—or call a pro. A fully machine-washable CloudMat is in development (summer 2026).
- Use a damp cloth with mild detergent
- Blot stains gently, never rub
- Work from outside edges toward centre
- Professionally deep-clean heavy soiling
Step 2
How to Spot-Clean Your CloudMat
The CloudMat is a unified padded rug—spot-clean only, never machine wash
Act Fast & Blot
Blot up spills right away with a clean cloth—don't rub. The sooner you blot, the less chance a stain has to set.
Shake Off Loose Dirt
Shake out the rug or vacuum the area first. This stops loose grit from grinding into the fibres while you clean.
Dab With Mild Detergent
Mix a little mild, non-bleach detergent into cold water. Dab onto the stain with a cloth—never bleach, fabric softener, or hot water.
For Pet Odours
Use an enzyme cleaner or a 1:1 white vinegar and water mist as a pre-treatment, then blot. Never soak the rug.
Blot, Don't Soak
Lift cleaner and moisture by blotting with a cloth dampened in cold water. Keep liquid at the surface—never let it reach the foam core.
Air Dry Completely
Blot out excess moisture and let the rug air dry flat before walking on it. Trapped moisture in the foam can cause mould.
Step 3
How to Remove Stains
Golden rule: Blot, don't rub. Work from edges toward the centre.
Coffee
Solution: 1 tbsp mild detergent + 1 tbsp white vinegar + 2 cups cold water
Apply with cloth, blot, rinse with cold water
Pet Accidents
Solution: Enzyme-based pet cleaner (from pet stores)
For odours: baking soda overnight, then vacuum
Wine
Solution: Club soda immediately, then blot
Never use hot water on wine stains
Food & Grease
Solution: Apply mild detergent directly to grease
For tough grease: cornstarch, let absorb, vacuum
Mud & Dirt
Solution: Let dry completely first!
Vacuum thoroughly, then spot clean remaining marks
General Stains
Solution: Mild detergent + warm water mixture
Test in hidden area first, blot don't rub
Step 4
How to Deodorize a Rug
Baking Soda Method
- 1Sprinkle baking soda generously over entire rug
- 2Let sit 15 min (overnight for strong odours)
- 3Vacuum thoroughly
Best for: General freshening, mild odours
Vinegar Mist Method
- 1Mix 1:1 white vinegar and cold water
- 2Lightly mist the area—don't soak
- 3Blot with a damp cloth, then blot dry
Best for: Pet odours, stubborn smells
Step 5
How to Dry a Rug
Blot & Air Out
- →Never tumble dry — heat damages the backing and foam
- →Blot out excess moisture with a dry towel
- →Keep liquid at the surface—don't soak the core
- →Let cleaned spots dry before walking on them
Air Drying
- →Lay flat on a clean surface
- →Flip halfway through for even drying
- →Takes 6-24 hours (humidity dependent)
- →Avoid direct sunlight (prevents fading)
Important
Never machine wash or soak your CloudMat, and let any cleaned area dry 100% before use. Moisture reaching the foam core can cause mould and mildew.
Ongoing Care
Regular Maintenance
Vacuuming Tips
- Vacuum 1-2× per week (more with pets)
- Use low suction setting
- Soft bristle attachment recommended
- Vacuum in the direction of fibres
- Don't vacuum aggressively at edges
- Periodically vacuum under the rug too
Extend Your Rug's Life
- Rotate every 3-6 months for even wear
- Keep out of direct sunlight (prevents fading)
- Clean spills immediately—don't let set
- Deep clean every 3-6 months
- Use a rug pad on hard floors for extra grip
- Remove shoes at door to reduce dirt
Frequently Asked Questions
No. The current CloudMat is a unified 3-layer padded rug with a cushioned foam core—it has no removable cover and should never go in the washing machine. Spot-clean spills instead: blot with cold water and a little mild detergent, then blot dry. A fully machine-washable CloudMat is in development (targeted summer 2026).
Blot (don't rub) spills right away with a cloth. Mix a little mild detergent into cold water, dab it onto the stain, then blot with a clean damp cloth and blot dry. Always use cold water—heat can set stains—and never soak the foam core.
No—do not put your CloudMat in the dryer or washing machine. After spot-cleaning, blot out excess moisture and let the rug air dry flat and completely before walking on it. Keeping the foam core dry inside extends the life of your rug.
Vacuum or shake out 1-2 times per week for regular maintenance. Spot-clean spills immediately, and consider a professional deep clean every 3-6 months, or more frequently if you have pets or children.
CloudMat is vacuum-sealed and compressed for shipping. This is normal! The rug fully expands and wrinkles disappear within 48 hours. If some wrinkles remain, use a steamer on a light setting—just don't over-steam or saturate the foam.
Most CloudMats flatten naturally within 48 hours after unboxing. For stubborn areas, place heavy books or furniture on the wrinkled spots for 24-48 hours. You can also use a steamer on low heat, but avoid saturating the foam core.
Act fast! Blot (don't rub) excess liquid immediately. Mix 1 tablespoon mild detergent + 1 tablespoon white vinegar + 2 cups cold water. Dab onto the stain with a clean cloth, blot, then blot again with a cloth dampened in cold water. Blot dry—never soak or machine wash your CloudMat.
Sprinkle baking soda liberally over the area, let it sit overnight, then vacuum thoroughly. For odours that linger, lightly mist with a 1:1 white vinegar and water solution as a pre-treatment, then blot dry—don't machine wash. Enzyme-based pet cleaners also work well for stubborn odours.
Blot immediately—don't rub. Use an enzyme-based cleaner (available at pet stores) to break down the proteins in pet accidents: apply it to the spot, let it work, then blot with a cloth dampened in cold water and blot dry. Don't machine wash—the CloudMat foam core should never be soaked.
No. Bleach can damage fibres, cause discolouration, and weaken the backing. Use mild, non-bleach detergent only, and only as a spot treatment that you blot away—never soak the rug.
Because you only ever dampen the surface, a spot-cleaned area air-dries in a few hours depending on humidity. Blot out as much moisture as you can and let the rug dry completely before walking on it, so moisture doesn't reach the foam core.
Yes—always vacuum or shake out loose dirt, debris, and pet hair first. This keeps you from grinding grit into the fibres while you blot a spill, and makes spot-cleaning more effective.
Some initial shedding is normal with new rugs and will decrease over time. Vacuum regularly on a low suction setting. Avoid aggressive vacuuming and use soft bristle attachments. CloudMat's microfibre top is designed to minimize shedding.
New rugs need time to relax after being rolled for shipping. Give it 48 hours. For persistent issues: reverse roll the rug, place heavy objects on problem areas, or use a steamer on low heat. A rug pad underneath also helps.
That's the only way to clean the current CloudMat—it isn't machine washable. Vacuum regularly to remove surface dirt. To freshen: sprinkle baking soda over the rug, let it sit 15-30 minutes, then vacuum thoroughly. For stains, spot-clean with a little mild detergent in cold water, blot, and blot dry.
Easy to Keep Fresh
A quick blot for spills, a regular vacuum, and the odd deep clean—the CloudMat's smooth microfibre surface makes everyday care simple. No rug pad, no fuss.