HowtoCleanaRug
Everything you need to know about washing, stain removal, and keeping your CloudMat looking fresh.
Step 1
Unboxing Your CloudMat
Your CloudMat arrives vacuum-sealed and compressed to save on shipping space. This is completely normal—here's what to expect.
Still Have Wrinkles?
If wrinkles remain after 48 hours:
- •Use a steamer on light setting
- •Hold 6-8 inches away, move continuously
- •Don't over-steam—avoid saturating foam
Know Your Product
Care by Product Type
Washable CloudMat
Removable cover that's fully machine washable.
- Remove cover → toss in washing machine
- Cold water, gentle/delicate cycle
- Tumble dry on low heat or air dry
- Foam core stays in place (spot clean only)
Premium Bounded CloudMat
Spot clean only—do not machine wash.
- Use damp cloth with mild detergent
- Blot stains gently, never rub
- Work from outside edges toward centre
- Air dry completely before use
Step 2
How to Wash Your CloudMat
For the Washable CloudMat with removable cover
Remove the Cover
Unzip and remove the cover from the foam core. The foam stays in place—only the cover gets washed.
Shake Off Loose Dirt
Take the cover outside and shake vigorously, or vacuum before washing. This prevents dirt from getting ground in.
Machine Wash on Cold
Use cold water and gentle/delicate cycle. Add mild, non-bleach detergent. Never use bleach or fabric softener.
For Pet Odours
Add ½ cup of white vinegar to the wash cycle. This neutralizes stubborn pet smells without damaging fabric.
Dry on Low Heat
Tumble dry on low heat only. Or lay flat to air dry. High heat can damage fibres and shrink the cover.
Ensure Fully Dry
The cover must be 100% dry before putting back on the foam. Moisture trapped between layers causes mould.
Step 3
How to Remove Stains
Golden rule: Blot, don't rub. Work from edges toward the centre.
Coffee
Solution: 1 tbsp mild detergent + 1 tbsp white vinegar + 2 cups cold water
Apply with cloth, blot, rinse with cold water
Pet Accidents
Solution: Enzyme-based pet cleaner (from pet stores)
For odours: baking soda overnight, then vacuum
Wine
Solution: Club soda immediately, then blot
Never use hot water on wine stains
Food & Grease
Solution: Apply mild detergent directly to grease
For tough grease: cornstarch, let absorb, vacuum
Mud & Dirt
Solution: Let dry completely first!
Vacuum thoroughly, then spot clean remaining marks
General Stains
Solution: Mild detergent + warm water mixture
Test in hidden area first, blot don't rub
Step 4
How to Deodorize a Rug
Baking Soda Method
- 1Sprinkle baking soda generously over entire rug
- 2Let sit 15 min (overnight for strong odours)
- 3Vacuum thoroughly
Best for: General freshening, mild odours
Vinegar Wash Method
- 1Add ½ cup white vinegar to wash cycle
- 2Use regular detergent as normal
- 3Run an extra rinse cycle
Best for: Pet odours, stubborn smells
Step 5
How to Dry a Rug
Machine Drying
- →Low heat only — high heat damages backing
- →Check every 30 minutes
- →Takes 1-3 hours depending on size
- →Remove promptly to prevent wrinkles
Air Drying
- →Lay flat on a clean surface
- →Flip halfway through for even drying
- →Takes 6-24 hours (humidity dependent)
- →Avoid direct sunlight (prevents fading)
Important
Never put the cover back on the foam until it's 100% dry. Moisture trapped between layers can cause mould and mildew.
Ongoing Care
Regular Maintenance
Vacuuming Tips
- Vacuum 1-2× per week (more with pets)
- Use low suction setting
- Soft bristle attachment recommended
- Vacuum in the direction of fibres
- Don't vacuum aggressively at edges
- Periodically vacuum under the rug too
Extend Your Rug's Life
- Rotate every 3-6 months for even wear
- Keep out of direct sunlight (prevents fading)
- Clean spills immediately—don't let set
- Deep clean every 3-6 months
- Use a rug pad on hard floors for extra grip
- Remove shoes at door to reduce dirt
Frequently Asked Questions
Yes, but it depends on the rug type. CloudMat's Washable version has a removable cover that's machine washable—just remove it from the foam core and wash on cold, gentle cycle. Our Premium Bounded version should be spot cleaned only.
Always use cold water (30°C or less). Hot water can cause shrinking, colour bleeding, and damage to the backing. Use a gentle/delicate cycle with mild detergent.
For CloudMat's washable cover, yes—tumble dry on LOW heat only. High heat can damage the fibres and backing. Air drying flat is also a great option and extends the life of your rug.
Vacuum 1-2 times per week for regular maintenance. Deep clean or wash every 3-6 months, or more frequently if you have pets or children. Spot clean spills immediately.
CloudMat is vacuum-sealed and compressed for shipping. This is normal! The rug fully expands and wrinkles disappear within 48 hours. If some wrinkles remain, use a steamer on a light setting—just don't over-steam or saturate the foam.
Most CloudMats flatten naturally within 48 hours after unboxing. For stubborn areas, place heavy books or furniture on the wrinkled spots for 24-48 hours. You can also use a steamer on low heat, but avoid saturating the foam core.
Act fast! Blot (don't rub) excess liquid immediately. Mix 1 tablespoon mild detergent + 1 tablespoon white vinegar + 2 cups cold water. Apply with a clean cloth, blot, and rinse with cold water. For CloudMat's washable cover, you can also just toss it in the wash.
For CloudMat's washable cover: add ½ cup white vinegar to the wash cycle. For spot treatment: sprinkle baking soda liberally, let sit overnight, then vacuum. Enzyme-based pet cleaners also work well for stubborn odours.
Blot immediately—don't rub. Use an enzyme-based cleaner (available at pet stores) to break down the proteins in pet accidents. For CloudMat's washable cover, treat the spot first, then machine wash with ½ cup white vinegar.
No. Bleach can damage fibres, cause discolouration, and weaken the backing. Use mild, non-bleach detergent only. For whitening, try adding ½ cup baking soda to your wash instead.
In a dryer on low heat: 1-3 hours depending on size. Air drying: 6-24 hours depending on humidity. Your rug must be completely dry before placing it back on the floor to prevent mould growth.
Before! Always vacuum or shake out loose dirt, debris, and pet hair before washing. This prevents dirt from getting ground into the fibres during the wash cycle and keeps your washing machine cleaner.
Some initial shedding is normal with new rugs and will decrease over time. Vacuum regularly on a low suction setting. Avoid aggressive vacuuming and use soft bristle attachments. CloudMat's microfibre top is designed to minimize shedding.
New rugs need time to relax after being rolled for shipping. Give it 48 hours. For persistent issues: reverse roll the rug, place heavy objects on problem areas, or use a steamer on low heat. A rug pad underneath also helps.
Vacuum regularly to remove surface dirt. For freshening: sprinkle baking soda over the entire rug, let sit for 15-30 minutes, then vacuum thoroughly. For stains: spot clean with a mixture of mild detergent and water.
Skip the Hassle
CloudMat's removable washable cover means you can toss it in the machine and move on with your day. No scrubbing, no stress.