Privacy Policy
Last updated: February 1, 2026
The Short Version
- We only collect what's needed to ship your order
- We never sell your data
- Your data stays on Canadian servers
- Email us anytime to delete your data
Who We Are
CloudMat is a Canadian company based in Markham, Ontario. We sell washable, cushioned area rugs designed for families. We're the same team behind Gravid.ca, where we've helped over 60,000 Canadians.
Business Address:
5900 14th Ave
Markham, Ontario L3S 4M4
Canada
What Information We Collect
When You Place an Order
To process and ship your CloudMat rug, we collect:
- Name and email address
- Shipping and billing address
- Phone number (for delivery notifications)
- Payment information (processed securely by Shopify Payments)
When You Browse Our Site
Like most websites, we use cookies to:
- Remember items in your cart
- Understand which products are popular
- Improve our website experience
You can disable cookies in your browser settings, but your shopping cart won't work properly.
When You Sign Up for Emails
If you join our email list (and get 10% off your first order), we collect your email address. You can unsubscribe anytime with one click.
How We Use Your Information
We use your data to:
- Process and ship your order
- Send order confirmations and shipping updates
- Respond to your questions via our support team
- Send promotional emails (only if you opted in)
- Improve our products and website
Who We Share Data With
We only share your data with:
- Shipping carriers (Canada Post, UPS) to deliver your rug
- Shopify to process payments securely
- Email service to send order updates
We never sell, rent, or trade your personal information. Period.
How We Protect Your Data
Your information is protected by:
- SSL encryption on all pages (the padlock in your browser)
- Shopify's PCI-DSS Level 1 compliant payment processing
- Data stored on Canadian servers
- Limited employee access on a need-to-know basis
Your Rights Under PIPEDA
As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
- Access the personal information we have about you
- Request corrections to inaccurate information
- Request deletion of your data
- Withdraw consent for marketing emails
To exercise any of these rights, email us at hello@cloudmat.ca.
Children's Privacy
Our website is not intended for children under 13. We don't knowingly collect information from children. If you believe a child has provided us personal information, please contact us immediately.
Changes to This Policy
We may update this policy occasionally. We'll post the new version here with an updated date. For significant changes, we'll email customers directly.
Questions?
If you have any questions about this privacy policy or how we handle your data, reach out anytime:
- Email: hello@cloudmat.ca
- Phone: +1-647-499-8509
- Visit our Contact Page
Frequently Asked Questions
What personal information does CloudMat collect?
We collect only what's needed to process your order: name, email, shipping address, and payment info. We don't sell your data to third parties.
Does CloudMat sell my data to third parties?
No. We never sell, rent, or trade your personal information. We only share data with shipping carriers to deliver your order.
How can I request my data be deleted?
Email us at hello@cloudmat.ca with "Delete My Data" in the subject line. We'll process your request within 30 days.
Is CloudMat PIPEDA compliant?
Yes. As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Where is my data stored?
Your data is stored on Shopify's secure Canadian servers. Shopify is certified to ISO 27001 and SOC 2 Type II.
Ready to Shop?
Browse our collection of washable, cushioned rugs—your data is safe with us.
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