Shipping to the US
Ships from Canada to all 50 states in 5–10 business days.
Transit time
CloudMat ships from our warehouse in Toronto, Canada to all 50 US states. Standard delivery is 5–10 business days from order placement to delivery.
Shipping rates
- Free shipping on all orders
- Carrier: Canada Post + USPS final mile
- Tracking: provided via email at shipment
Duties and import fees
Your order ships from Canada. Because CloudMat is a Canadian business, US customers may be charged duties and import taxes by the carrier on delivery. These charges are set by US Customs and Border Protection — not by CloudMat — and can be up to 30% of order value.
Duties are collected at the time of delivery. Your courier will either bill you directly or hold the package until paid.
Before checkout, we ask US customers to acknowledge this in the cart. If you have questions, email hello@cloudmat.ca.
Returns
30-day returns. Customer is responsible for return shipping back to Toronto. Refunds are processed within 5 business days of receipt at our warehouse.